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Terms of Service
Last updated: 5/05/2026
1. Who we are
SkipTheWait NZ (the “Service”) is a concierge matchmaking service operated by Uniq Labs Pte. Ltd., a company registered in Singapore (“we”, “us”). We help parents in Aotearoa New Zealand find paediatricians, child psychiatrists and clinical psychologists with availability for paediatric ADHD or autism assessments.
2. What we deliver
For the fee of NZ$29 (the “Standard Fee”), we contact verified NZ practitioners matching your criteria and aim to match you with one who has confirmed availability for your timeline, within 7 days of your request.
“Delivery” means we send you the matched practitioner's details (name, practice, contact details, typical fee, and any GP referral instructions) by email or SMS, with confirmation that we have personally verified their response.
3. How payment works
Payment is collected via Stripe (card). Stripe places a temporary authorisation hold on your card when we send the payment link, but no money moves until we have delivered the match. If we cannot deliver, the hold is voided and you are not charged.
If we cannot find a match within 7 days, you will not be charged.
4. Non-refundable once delivered
Once we have delivered the match per Section 2, the Fee is considered earned and is non-refundable. This includes cases where:
- You change your mind or decide not to proceed with the assessment;
- You are unable to reach the practitioner after we provide their contact details;
- The practitioner becomes unresponsive or unavailable after we verify their response;
- The assessment outcome is not what you expected.
5. We are not a medical service
We are a matchmaking and admin service. We do not provide medical advice, diagnosis, or treatment. We do not conduct assessments. All clinical work is conducted directly between you and the matched practitioner. We make no representation or warranty about practitioner qualifications beyond their current registration with the Medical Council of New Zealand (or, for clinical psychologists, with the New Zealand Psychologists Board). Registration status is the responsibility of each practitioner; we encourage you to verify directly at mcnz.org.nz or psychologistsboard.org.nz if you wish.
6. Practitioner relationship
Practitioners matched through our service are independent professionals. They are not our employees, agents, or contractors. We do not receive commissions, kickbacks, or referral fees from practitioners. Any dispute regarding the assessment, fees paid to the practitioner, or clinical outcomes should be raised directly with the practitioner or with the Medical Council of New Zealand.
7. Public funding and subsidies
We do not provide advice on ACC, public health funding, or any subsidy scheme. Whether your child's assessment is publicly funded depends on the practitioner's arrangement and the GP referral pathway. We will tell you whether the matched practitioner requires a referral, but the funding decision is between you, your GP, the practitioner and the relevant agency.
8. Your obligations
You agree to provide accurate information in your request, including your child's age and any relevant clinical context. You agree not to use our service to harass practitioners or submit fraudulent requests. We reserve the right to refuse service at our discretion.
9. Limitation of liability
To the maximum extent permitted by law, our total liability to you for any claim arising out of or related to the Service shall not exceed the total fees you have paid us. We are not liable for any indirect, consequential, or incidental damages, including any clinical outcome.
10. Governing law
These Terms are governed by the laws of Singapore (the location of the operating entity). Any dispute shall be resolved in the courts of Singapore. This does not affect statutory rights you may have under the New Zealand Consumer Guarantees Act 1993 or the Fair Trading Act 1986.
11. Contact
Questions? Reach out on the SMS or WhatsApp thread we used to coordinate your request.